Sales Automation & CRM in Hengelo
Why here
The task for a CRM in Hengelo is not reporting but remembering. A qualification track runs for years, and across those years contacts change, project phases change and sometimes the programme name itself changes. What was agreed in year one about documentation, tolerance or lead time has to be findable in year three without calling a former colleague. So we build a file per programme rather than per order, with the enquiry and revision history attached and with contact roles you update rather than overwrite. On top of that we put a watch on the moments between phases, because that is where these tracks sink, not inside the phases themselves. We connect in order of how much manual work disappears, and your company owns the whole, code included.
No list of offices — just honesty: we work remote-first and come on-site where it truly matters, by plane if that is what it takes. Travel costs are charged on.
Our approach
In mailboxes, in estimating, in folders: that is where the information sits today, and the road an enquiry travels gets mapped first. From that comes a data model with a file per programme. A first configuration stands ready after go-ahead, using a live programme as the example. Then we connect mailbox and calendar, attach the enquiry and revision history, and put a watch on the quiet stretches between phases.
Frequently asked questions
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We already run an ERP. Why add a CRM?
Because an ERP starts at the order. Everything before it, which in programme work is most of the time, has no place there: the conversations, the commitments, the audit, the reason a revision appeared. We connect to the ERP and leave it doing what it is good at, rather than asking it to do something it was never built for.
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Our contact has changed for the third time.
Then the new one has to be able to read what their predecessor agreed. We keep contact roles as history instead of overwriting a field, so you can see who covered what and when. On tracks this long that is the difference between pressing on and explaining again who you are and why you are there.
What you invest depends on what we build. The homepage says where it starts.
Read on
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