Sales (Re)structuring & Selection in Hasselt
Why here
In Limburg this conversation rarely starts with an existing department. It starts with a family firm that always managed without selling because the phone rang, or with a scale-up where the founder won every customer until his diary filled up. In both cases the reflex is the same: hire someone. That is almost always the wrong first move. What does need to happen is capturing the commercial knowledge already in the building, usually held by people who would never call themselves salespeople: the project lead who knows why a customer walked away, the technician who knows the objections, the internal desk that writes the quotations. Then comes the question most often skipped here: which market are we aiming at? Claiming to serve the Benelux usually means one rep doing three markets by halves. We settle that before the vacancy goes out, not after.
No list of offices — just honesty: we work remote-first and come on-site where it truly matters, by plane if that is what it takes. Travel costs are charged on.
Our approach
Asking questions of people who were not expecting them fills the first weeks. We speak to the project leads, the internal desk and a few recent buyers, and record how an order really comes about here. We then translate that into stages with exit criteria and test them on live files. Only once the process holds do we write the role profile, and it follows from the process rather than from a competitor's job advert.
Frequently asked questions
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Our company has run on inbound demand for years. Why change anything?
Because inbound demand does not tell you where your next ten customers will come from. As long as the phone rings nothing seems wrong, and that is precisely why nothing gets built; the problem only becomes visible at the moment you can no longer fix it. Putting structure in place while things are going well is far less demanding than starting under pressure, and at first it asks for attention rather than headcount.
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Should we hire first or build the process first?
The process first, and that is not a delay. A salesperson joining a company where nothing is written down has to work out for himself how selling happens here, and that takes months during which you cannot judge his output. With a documented process you know within weeks whether someone fits. On top of that, the process determines which profile you need, and that is more often than not a different one from the one you had in mind.
What you invest depends on what we build. The homepage says where it starts.
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